House of Madras specialises in authentic South Indian food products — including traditional rice varieties, spice blends, pickles, podis (dry chutneys), papads, and ready-to-cook mixes. All products are made using traditional recipes with no artificial preservatives.

Yes. We are committed to providing clean, natural food products. Our recipes do not use artificial colours, flavours or chemical preservatives. Ingredient details for each product are listed on the product page.

Shelf life varies by product and is printed on the packaging. Generally our dry products (podis, spice blends, papads) have a shelf life of 3–6 months when stored in a cool, dry place. Pickles typically last 6–12 months.

Many of our products are available in multiple pack sizes to suit individual households as well as families buying in bulk. Available sizes are shown on each product listing in our shop.

Browse our Shop, add items to your cart, and proceed to checkout. You will need to create an account or log in to complete your purchase. Payment is processed securely via Razorpay.

Yes! We offer free delivery on orders above a minimum order value. The current threshold and delivery charges are displayed on the checkout page. Orders below the threshold attract a flat delivery fee.

We currently deliver across India. If you face any issues with your pincode at checkout, please contact us and we will do our best to help.

Orders are typically dispatched within 1–2 business days of payment confirmation. Delivery usually takes 3–7 business days depending on your location. You will receive tracking details once your order is shipped.

Once your order is dispatched, you will receive an email notification with the logistics provider name and tracking/AWB number. You can also view full order status and tracking details on your My Orders page.

We accept all major payment methods via Razorpay — including UPI, credit/debit cards, net banking, and popular wallets. All transactions are processed over a secure, encrypted connection.

You can request a cancellation within 12 hours of placing your order by contacting us. If the order has already been dispatched, cancellation is not possible. Please refer to our Refund & Cancellation Policy for full details.

Refunds are issued for cancelled orders (within 12 hours), damaged or spoiled items, and wrong items sent. Refunds are processed back to the original payment method via Razorpay within 5–7 business days. Please see our Refund & Cancellation Policy for full details.

In rare cases a payment may appear deducted without an order being confirmed. This amount is typically auto-reversed to your account within 5–7 business days by your bank. If you do not receive a reversal, please contact us with your transaction details and we will investigate immediately.

Yes, an account is required to place an order. Creating an account allows you to track your orders, view order history, and download invoices. Registration is free and takes less than a minute.

Click "Forgot Password" on the Login page and enter your registered email address. We will send a password reset link to your inbox.

You can reach us via our Contact page, by email at info@houseofmadras.com, or by phone at . We are happy to help!